An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.75% applies).
The balance will be secured directly by the supplier on arrival.
Additional Driver Policy
Additional drivers - No maximum per rental - at USD 5.00 plus tax per day per driver. Minimum driving age is 21 years.
Minimum rental age is 21 and the maximum age is 75 years. Drivers under the age of 25 will be charged 20.00 USD per day.
Cross Border Policy
Unrestricted driving within Chile. Driving into Argentina is permitted. Off Road Driving is not allowed. A special permit is required in order to cross the border into Argentina. The rental location must have a customer's signed rental agreement in order to request the permit. The permit is issued by the Chilean Government 24 hours after receiving the signed agreement. The permit can only be requested Monday through Friday, 9:00am to 6:00pm. The permit cost is $200 USD. The permit is only valid for 30 days from issue date. In addition to the permit, the Argentinean government requires renters to purchase liability insurance at a cost of approximately $100.00 USD. Alamo charges this at counter and the payment is made to the insurance company. Alamo is not responsible for any increase in cost of this liability insurance. We strongly recommend customers/renters contact the Argentinean government prior to crossing the border for complete and updated information. Customers may contact Mapfre, an insurance company based in Chile, at (56) 2-694-7000. Crossing into other countries is not permitted.
Delivery / Collection
Delivery & Collection is available within the originating rental city at a charge of $10.00 USD.During after normal operating hours, the pick-up and drop-off charge is $20.00 USD
Collision Damage Waiver limits the customers' financial responsibility for loss or damage of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.
Full and Valid Driver's License from country of origin. Chilean residents must have an A1 type driver's license when renting the FVMR similar to a Kia Besta.
One Way Rentals
All one way rentals must be booked in advance and are subject to availability.One way charges apply, payable at time of rental.Refer to One Way drop chart
Passport and Major credit card required. Credit cards accepted are American Express, Diners Club, MasterCard, Visa. Voucher accepted:MCO's no. OTTO's yes. Must have pre-approved credit.Cash is accepted with $1,000 USD security deposit. A $1000 authorization will be placed on credit card upon rental of vehicle. This authorization amount may be used toward damage or late charges in the event vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.
Customer must return vehicle with the same amount given upon pick-up. If vehicle is not returned with the same amount of fuel a surcharge of 30% will apply.
24 hour service: Call nearest Alamo location within Chile or 2-655-5200. In the case of an accident or theft, customer must contact rental location immediately to report accident/theft and complete a police report at time of accident/theft or within 8 hours of accident/theft.
Child Seats: $6.00 USD per day - For children ages 8mths to 8 years old weighing 6-36 kilos. Chilean law requires a child under 7 years old be in child seat (no other requirement). Infant seats or booster seats are not available. GPS available in Santiago at $11.99 USD per day and $71.95 per week. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged. Ski Rack: $7 USD per day available on requestLuggage Rack: $7 USD per day available on requestSnow Chains: $4 USD per day available on request
5% Airport Concession Recovery Fee in Santiago$5.00/day Electronic Toll fee/Highway Fee in Santiago. Contracted rates may include the Electronic Toll Fee/Highway Fee and/or Airport concession fee. (Refer to the rate sheet.)
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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