Pricing: Pricing is quoted on a ‘per day’ basis (24-hour period). The rates include TPL insurance, Collision Damage Waiver (CDW), Theft and fire protection Waiver (THW), Italian value added tax (VAT), road taxes, airport fees and road assistance. Drivers signing the rental agreement on this basis accept full liability. Reduction or exclusion of collision damage responsibility is possible with KDW and SKW. Reduction or exclusion of theft and fire responsibility is possible with TPW and STW if not differently specified. The waiver clause may not be applied in Calabria, Sicilia, Puglia and Campania territories (please check with the rental station). Rental Stations located in areas where the legislation forces to drive with winter tyres\snow chains include winter equipment (winter tyres or snow chains) in the rate during the validity of the legislation. In all other Rental Stations snow chains can be purchased as additional extras on request.
Vehicle Categories/Groups: Our vehicles are classified into Groups and identified by Categories. Groups belong to different Categories and are codified by the international ACRISS Codes. Reservations are confirmed for a Group and not a particular Model. A Group represents different Models which are similar in terms of basic characteristics. Vehicles shown in any documentation or website are purely indicative and can be assigned accordingly to the referring Group or substituted with Groups of the same Category or upgraded ones, at the discretion of Green Motion Italia. We may be unable to guarantee a particular Make/Model or fuel type of Vehicle, if not expressly specified by the booked Group. A request by the Customer of an upper category Vehicle determines the charge of the difference between the two Categories (Upgrade). A request by the Customer of a different Group from the one booked may be considered an Upgrade if the characteristics of the Vehicle, specified by the ACRISS Code, differ in terms of dimensions, comfort and quality.
Mileage: Unlimited mileage allowance except where differently specified. In case of limited mileage 100 km per day maximum mileage allowance. Excess mileage is charged at 30 cent (€) per km + VAT.
Opening Hours: Please see the Green Motion locations list for local opening hours. Some local holiday variations may apply. Please always check before with specific local office. Locations may be closed for pickups and returns on Country’s or local public holidays. Please check at the moment of booking.
Out of hours service: If an out of hours service is available then rentals will attract a € 50 + VAT charge payable on collection. Out of hours requests are treated strictly as on request and cannot be guaranteed. An out of hours service after midnight may attract a higher fee or may not be allowable, in any case, this additional service must be agreed locally. Not all locations offer out of hours returns and a 24 hours service should not be assumed where out of hours service is offered. Please refer to the Locations List for more details.
VAT: All the amounts must be added of VAT (if applicable), except for the amounts defined as “penalties”.
Method of payment: the rental can be paid online or on arrival, according to the booking method used. All extras (insurances included) are to be paid on arrival. Different methods of payment can be used, please verify at the moment of purchase.
In the event that a booking has been pre-paid on a broker, aggregator, travel agent, on line travel agent or booking web platform in general through which Green Motion offers its services, Green Motion is not responsible for losses or damages caused to the customer subsequently to the above mentioned subjects’ non-payment of the rental service. The Customer is therefore required to pay to Green Motion the amount of the rental, in the event that Green Motion has honoured the rental service but has not been paid for it by the above-mentioned subjects, through a charge to the customer’s credit card utilized for the rental, that can be done also successively to the end of the invoiced rental.
Security Deposit: when collecting the vehicle the driver will be required to leave a security deposit to cover the amount of the excess. This will be done using the driver’s Credit Card through Pre-Authorization amount between € 600 and € 2.500, depending on the vehicle category rented. Credit card only is accepted for pre authorization. Cards must be in the driver’s name. Some types of credit cards may not be accepted, please verify locally. The amount required will be the amount of the rental plus the pre-authorization required according to the vehicle category and damage and theft and fire excess. Cash deposits or payments are accepted only with a credit card guarantee. The rental station could refuse the payment with debit, prepaid or electron credit card. In case of amount not covered the customer is obliged to give a second credit card, otherwise the location could refuse the rental. Some categories may require two credit cards. Please apply locally for confirmation.
Responsibility towards third parties (RCA): the insurance cover of the vehicle, according to the local law, includes the responsibility towards third parties, for the maximum amounts specified by the local rental station.
Driver accident (PAI): the local law will be applied. Where available, this additional service may be purchased with specific related details (limits and deductibles) to be checked at the local rental station. Please check if the location offers this service.
Accident report: the customer has to communicate each road accident or damage caused to the vehicle to the rental station where the vehicle has been rented by email or by fax within 12 hours using the form named CAI held within vehicle’s documentation. The customer acknowledges that the omission or delay of such communication can cause a material damage to Green Motion, with the consequent charge of a penalty to the customer equal to excess amount. In case of accident, regardless of the responsibility, an administrative fee equal to € 49,18 + VAT will be charged to the customer for the management of the procedure.
Collision Damage Waiver (CDW): Our standard excesses are shown below along with the pre-authorization required by credit card that must be in the driver’s name. Our excess excludes damage to the wheels, tyres, glass, roof and underneath of the vehicle. Other exclusions apply. Please refer to rental station for more details. Locations reserve the right to request a higher pre-authorization based on the vehicle’s category.
|Vehicle Group||Standard Excess||Pre-Authorization Required (Standard Excess)|
|Mini \ Mini Elite||800||1200|
|Intermediate \ Standard||1500||2500|
|Minivan \ Full||1500||2500|
*Amount in €. Wheels, Tyres, Glass, Roof and Underneath of the vehicle are excluded.
Theft and fire Waiver (THW): Our standard excesses are shown below along with the pre-authorization required by credit card that must be in the driver’s name. Locations reserve the right to request a higher pre-authorization based on the car group vehicles.
|Vehicle Group||Standard Excess||Pre-Authorization Required (Standard Excess)|
|Mini \ Mini Elite||1200||1200|
|Intermediate \ Standard||2500||2500|
|Minivan \ Full||2500||2500|
** Amount in €.
Kasco Damage Waiver (KDW): Reduces the excess to a lower amount as shown in the table. Customers will remain liable for wheels, tyres, glass, the roof and underneath.
Theft and fire Protection Waiver (TPW): Reduces the excess as show in the table. The excess elimination is in any case not possible. The TPW service may not cover the vehicle in case of events occurring in Calabria, Sicilia, Puglia and Campania territories. Customers will remain liable for the standard or reduced amount.
Reduction Damages, Theft and Fire (KDW + TPW): the combined purchase of services KDW and TPW reduces the liability for damage, theft and fire through the payment of a daily amount as defined by the table below. Customers remain liable for damages to wheels, tyres, glass, roof and underneath as well as damages resulting from the negligence of the Customer, such as cigarette burns, etc. The services may not cover the vehicle in case of events occurring in Calabria, Sicilia, Puglia and Campania territories.
Super Kasco damage Waiwer (SKW): Reduces the excess to zero. Customers will remain liable for wheels, tyres, glass, the roof and underneath as well as damages resulting from the negligence of the Customer as cigarette burns, etc.
Super Theft and fire damage Waiver (STW): where applicable reduces the excess at zero as show in the table. The STW may not cover the vehicle in case of events occurring in Calabria, Sicilia, Puglia and Campania territories. Customers will remain liable for the standard or reduced amount.
Super Risk Exclusion Waiver (SRW): where applicable is the combination of SKW and STW and reduces the excess at zero as shown in the table for the damage and theft and fire excess. The SRW service may not cover the vehicle in case of events occurring in Calabria, Sicilia, Puglia and Campania territories. Customers will remain liable for the standard or reduced amount.
Young drivers will not be offered reduction and/or exclusion packages.
Green Motion suggests to park vehicles in protected parking area.
Minimum Age: Minimum age is the age required for driving a vehicle which belongs to a certain category without being charged the “Young Driver” surcharge, which amounts to € 15,58 + VAT per day. For bookings made on www.greenmotion.it and www.greenmotion.com the Young Driver surcharge is included in the final rate. Please refer to the chart below for age range and category.
|Category||Minimum Age||Young Driver Surcharge|
For Mini/Economy and Compact Categories the minimum age is 25 and the Young Driver Surcharge applies from 21 to 24 years old.
For the Intermediate Category the minimum age is 27 and the Young Driver Surcharge applies from 25 to 26 years old.
For the Minivan Category the minimum age is 30 and the Young Driver Surcharge applies from 27 to 29 years old.
Minimum age to hire a vehicle is in any case 21, exceptions to verify with the rental station may apply. A driving license valid almost two years is always required.
It is not allowed to hire a vehicle of a certain category if the Customer is younger than both the minimum age and the Young Driver Surcharge age. The rental station may refuse the rental to a Customer younger than the minimum age.
Maximum Age: 75 years old.
Driving License and Identification Requirements: A full Italian driving license or international equivalent is required. The driving license must be written in readable Roman letters and Extra-EU citizens also have to show an International Driving License, or equivalent documentation valid in Italy, as provided by the law. Exclusions may apply with regards to serious traffic violation or penalty points, and the rental can be refused. Any driver must produce a valid, original copy of their driving license including photo ID. In addition, the main driver must produce one or two valid credit cards (in customer’s name and current address) for the preauthorization of deposit. The customer (main driver and any additional driver/s) may also be required to provide secondary photographic identification (passport) and proof of real address of residence. Overseas customers (for those visiting the Italy) may be required to provide details of their residency while in Italy. In the event that a license holder cannot produce the valid documentation, the rental can be refused and then will be carried out at a cost of € 30 + VAT to the hirer.
Fines, Penalties and Administration Charges: It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations. When fines or traffic violations occur and a Green Motion location is involved in administering the charge then an administration fee will be charged to the customer the amount of the fine/penalty (if the fine/penalty is not notifiable to the customer) plus and administration fee of €49,18 + VAT for the management of the procedure.
Green Motion has the faculty to recharge this amount on the credit card used to guarantee the rental in a time of 360 days.
Additional Extras and Charges: others charges are detailed as follows:
|Item||Daily Rate (VAT included)||Rental Rate (VAT included)||Maximum charge (VAT included)|
|Second & Subsequent Driver||€9||-||No Cap|
|Sat Nav / Gps||€11||-||Maximum 7 days, €77|
|Baby Seat (0 – 125 cm)||-||€40||€40|
|Child Seat (> 125 cm)||-||€18||€18|
|Snow Chains||€7||-||Maximum 7 days, €49|
All extra items must be installed by the customer who takes up full responsibility.
In case of theft, fire or damage to the Nav/Gps an amount of € 150 will be charged to the customer. In case of abnormal uncleanness or damage to the Baby/Child Seat an amount of € 30 will be charged to the customer.
One Way Rentals: The One Way is possible only with the authorization from the pickup rental station. An additional fee for One Way rentals is chargeable. Please contact the pickup rental station to check if the One Way is possible and to check the fee to be paid at the counter. In case of non-authorized One Way rental a penalty of € 200 will be applicable.
Rental Extensions: Please note that it may not always be possible for the hiring branch to extend the hire.
Overseas Use: Green Motion vehicles can only be used in Italy if not authorized by the local rental station. According to Green Card local rental stations can allow to cross the borders and use the vehicle in definite Countries.
Delivery and Collection: A delivery and collection service may be available within normal opening hours. Charges of € 20 + VAT in the urban area will apply + € 1,40 per km + VAT out of the urban area. Please contact the location for details.
In the event of Customer who asks for assistance on-site where he is stationing for reasons relative to his responsibility (and in any case not covered by the road assistance) the Rental Station that is available to this type of service (“Exceptional assistance on-site”) will charge an amount corresponding to the "Delivery and Collection" fees.
Pick-up delay: the customer’s reservation will be valid up to two and a half (2,5) hours after the reservation start time exclusively within the rental station opening hours. A reservation will be classed as a no show two and a half hours after the reservation start time unless contact is made by the customer to the branch directly. If a valid flight number or valid telephone number is provided, the location will make every reasonable effort to contact the customer prior to allocating the vehicle to another reservation. In the event that the customer’s delay is within two and a half hours from the reservation start time but out of the rental station opening hours, the rental will be made only if the rental station has been advised and an out of hour service has been arranged (see specific paragraph). A no show will be treated as a new booking and only serviced if a vehicle is available and the location is open. Flight diversions will be treated as a no show at the original location and a booking cannot be assumed to be transferred.
Hand-over delay: a maximum one hour margin is leaved for the restitution of the vehicle, with the charge of one day of rental fee in case of further delay at the public tariffs existing at the date of restitution.
Lost Keys: Green Motion will charge an amount of € 250 if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location the hirer will be deemed negligent and insurance is deemed void. Lost keys are deemed as negligence and are not covered under the insurance excess or risk reduction packages. Drivers will be liable for all costs relating recovery, loss of use and repair. The customer is liable for the whole amount value of the vehicle. Please ask to the location.
Fuel Policy: Vehicles are supplied with Full to Full tank option if not differently specified. In case of F/F, the amount of € 26,23 + VAT will be charged as refueling service in case of missing fuel. Hirers are recommended to return the car with the full fuel to avoid charges. The missing fuel will charged as indicated by each rental station. In case of Full to Empty the fuel tank amount will be charged at the counter at the rental start according to the rates available at the rental counter. No refunds will be given for fuel not utilized.
Roadside Assistance: Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be shown at local rental station and in the car documentation. Please check prior to the commencement of the hire and anyway available inside the car documentation. Dependent on the circumstances and where the breakdown will take place we reserve the right not to provide a replacement vehicle.
No Smoking Policy: All vehicles are smoke-free. A valeting fee may be applied to rectify any soiling due to smoking. The minimum fee will be € 50 + VAT.
Animals in our vehicles: We request no animals are transported in our vehicles unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be € 50 + VAT. Some rental stations can provide the dog carrier, free of charge or fixed rate (check availability and any costs at the rental station). In any case, a penalty of € 10 is required for extraordinary cleaning if returned dirty and € 30 in case of damage.
Valeting: In the event that a vehicle is returned in an unclean condition (internally and externally) and requires more than our standard clean, a valeting charge of € 80 + VAT will apply.
Vehicle Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. Normal wear and tear is acceptable however excessive staining/damage (internal and external) will be charged for at our valet rates (for cleaning) and at the prevailing rate for damage repair as detailed in the notes section. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. Whilst in charge of the vehicle the customer accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle if before authorized. Costs will generally be covered only if it’s authorized in advance from the rental station.
Complaints: Any complaints should be made in writing to email@example.com within 30 days of the return date. Complaints received after this period will not be considered.
Cancellation Policy: Cancellation of your reservation should be made in writing, fax or e-mail at least 24 hours prior to the start of your rental. Please note that telephone cancellations will not be accepted.
Cancellation Administration Charge: if a reservation is not collected or not cancelled in advance of the start time then Green Motion will levy a charge. For fully pre-paid reservations made on greenmotion.com or greenmotion.it, the amount due for noshow/cancellations will be calculated in line with the below:
· 7 or more days before start date: €15
· 3-6 days before start date: 50%
· 2 days before start date: 75%
· 0-1 days before start date: 100%
The notice period is based on a day being a 24 hour period, up to the start time, not a calendar day.
Amendments: Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking. No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
General Terms: All bookings are subject to our terms and conditions. Green Motion makes all effort to ensure that all information provided is correct at the time of booking. The rental conditions are subject to variation. Any update is available at rental station and published at www.greenmotion.it. Further, by signing the rental agreement the customer agrees to adhere to our conditions at the time of collection of the vehicle and for the duration of the rental. Green Motion cannot accept liability for any charges incurred on documentation signed for and accepted locally. Green Motion will not be held responsible for anyone driving under the influence of alcohol or drugs causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive. When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Italia and its locations reserve the right to pursue the customer for the recovery of all losses incurred. In particular, damage caused deliberately or through carelessness, as misfuelling, damage to the clutch kit or over-revving the engine, are never covered by any protection and are always charged to the customer. In case of damages, regardless of the responsibility, an administrative fee of €49,18 + VAT will be charged to the Customer for the management of the procedure. Natural disasters: Damage caused by unforeseeable events (floods, earthquakes, volcanic activity, hail, etc.) and popular uprisings are not subject to limitation of liability. So, if the car is damaged in these circumstances the damage is charged to the Customer even though he bought insurance products to reduce/exclude responsibility.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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