GENERAL RENTAL INFORMATION
The renter and the driver have to be in possession of a valid driving license.
Driving license printed with non-Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc.) must be complemented by an International driving license. For driving licenses
from countries not part of the international driving license treaty, an official translation of the license must be presented with the original license.
Please show a valid ID card or passport and driving licence at time of pick up.
SPECIAL RENTAL INFORMATION WHEN BOOKING PREPAID RATES
A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of EUR 20.00. Any payment already made towards
the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost.
A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a
cancellation charge. The cancellation charge shall be the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days. Cancellations can
be made online (www.flizzr.com).
In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.
CHANGES OF RENTAL AGREEMENT
If the vehicle is returned prior to the agreed return date the full rental amount including all extras will be charged for prepaid rental. In all other cases, a serice fee of EUR
30.00 will be charged (when returning the car more than 24 hours before the contracted end of rental). Extensions are subject to availability and are charged with EUR
Minimum age in France is 18 and the driver has to be in possession of a valid driving license for at least 2 years.
Apart from this, the following restrictions for minimum age and possession of a valid driving license are valid:
18 years/5 years for vehicles in groups CCMR, CLMR, CDMX, SDMR to SWAR, CTMR, CTMX, ITMR, STMR, SFMR, SSMR, ILAE, FDMR to LWAR, FTMR to LTMR,
FFMR to LFMR.
A Young Driver Surcharge of EUR 30.00 per day, max. EUR 300.00 per month started applies for drivers under 25 years
CONDITIONS OF PAYMENT
Vehicles can only be hired with a credit card accepted by FLIZZR. We accept all credit cards from internationally recognised credit card companies - such as American
Express, Diners Club, Eurocard/Mastercard, Visa. Prepaid cards or debit cards, Visa Electron-, Maestro-cards and checks are not accepted. Cash Payment is not
The following credit cards are accepted: Eurocard/Mastercard, AmericanExpress Card, VISA Card, Diners Card. We do not accept any prepaid cards or debit cards (e.g.
Visa Electron). The renter must be the owner of the indicated credit card. The authorized driver details and method of payment will be confirmed at reservation stage and
cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will
be charged to this credit card. By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The
amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees. The rental charge (plus any other charges agreed, e.g.
exemptions from liability, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the
agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.
A deposit of up to three times the hire price is charged to the chosen means of payment as a security. The deposit for high-value vehicles may differ. The exact deposit is
determined on collection since the amount is dependent on the vehicle.
Approval in the amount indicated must be submitted for the rental of the following vehicle categories:
EUR 1,000.- for vehicles in groups M***, E***, CCMR, CLMR, CTMR, ITMR, and for mid-size cars (S***)
EUR 2,000.- for premium mid-size cars (F***)
EUR 2,600.- for premium cars (>= P***)
GENERAL PROTECTION CONDITIONS
Third Party Insurance (TI)
Insurance coverage for the vehicle rented includes Third Party Liability with unlimited cover for personal injuries, a maximum cover of EUR 100 Mill for material damages
and a maximum cover of EUR 1.6 Mill for damages of the environment. Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All
protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the
required driver's license at the time of the event giving rise to claim.
Loss Damage Waiver (LDW)
Loss Damage Waiver removes the driver’s responsibility to a part of the vehicle in case of damage or theft. Depending on the case, the customer is only responsible for
the following amounts:
Mini & Economy: EUR 1.170,-
Compact: EUR 1.560,-
>= Intermediate: EUR 1.950,-
Other categories have higher liabilities.
Loss damage waiver (including Theft Protection) with minimum excess (BF)
If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the NonWaiverable Responsibility.
If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts:
Mini & Economy: EUR 0,-
Compact: EUR 0,-
>Compact: EUR 0,-
Tire and Glass Coverage (TG)
Tire and Glass Coverage provides cover against the consequences of damages on tires, windscreen, side windows, back window and mirror glass. Damages caused by
wilful abuse of the vehicle are not covered.
If TG is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows and back window.
If TG is accepted, customer is only responsible for the following amounts: EUR 0.- for the described glass- and tire damages.
Personal Accident Protection (PAP)
By taking out personal accident protection the protection can also be extended to cover the consequences of an accident.
By taking out PAP the limit of liability is:
EUR 50.000,- for invalidity
EUR 25.000,- for death
EUR 1.000,- for medical expenses
Roadside Protection (BC)
Our Roadside Protection is your extended breakdown protection during your rental and protects you at home and abroad against high service and repair costs for the
following incidents caused by you:
1) Key locked in vehicle: In the event of the key being locked inside the vehicle, FLIZZR shall assume the costs for the vehicle to be opened by the vehicle manufacturer
or one of its partners, for the vehicle to be towed away and for a replacement vehicle.
2) Breaking caused by lack of fuel: In the event of a breakdown due to having run out of fuel, FLIZZR shall assume the costs for breakdown assistance and fuel required
for the onward journey.
3) Assistance with starting necessitated by flat battery: In in the event of assistance with starting being needed, FLIZZR shall assume the costs for assistance by the
vehicle manufacturer or one of its partners.
4) Loss of key: In the event of a lost key, FLIZZR shall assume the costs for providing a spare key, the transport/shipping of the spare key, for the vehicle to be towed
away and for a replacement vehicle.
5) Vehicle stuck: In the event that it is not possible to move the vehicle (e.g. due to wintery road conditions) FLIZZR shall assume the costs for the vehicle to be towed
away and for a replacement vehicle.
All services may only be ordered by a direct claim with FLIZZR 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure
the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by FLIZZR within the scope of the Roadside Protection, the renter is liable for such
In case the requested national one-way rental is available, a fee of EUR 77.- applies. International one-way rentals are not allowed. For unannounced one-way rentals, we
reserve the right to charge an additional fee.
Cross Border Rentals & Territorial Restrictions
Cross boarder rentals with Audi, BMW, Mercedes-Benz, and VW cars as well as with Jeeps/Offroader are not allowed to the following countries: Croatia, Czech Republic,
Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia. It is allowed to enter these countries with all vehicles of car groups IVMR, SVMR and FVMR (including
all Mercedes-Benz) and vans.
Fees & Extras
Out of hours
Rental outside of opening hours is possible at certain branches upon request; a fee will be charged.
A service fee of EUR 30,- is charged when the vehicle is returned more than 30 minutes after the agreed time. If the delay results in the vehicle being returned one day
later (start/end of rental day = time of rental beginning), an additional day including all booked extras will also be charged.
Car keys --> Depending ondamage
Triangle --> EUR 15.00
Reflective Vest --> EUR12.00
First Aid Kit --> EUR 15.00
Navigation system (holder) --> EUR 15.00
Navigation system (cable/USB) --> EUR 15.00
Navigation system (pouch) --> EUR 10.00
Vehicle parts --> Depending on part
Baby seat, Child seat, Booster seat --> EUR 50.00
Premium Location Fee
A Premium location fee of EUR 38.12 occurs for rentals at airport and train stations per month started.
Accessories EUR/week EUR/Month
Baby seat (0-13 kg/group 0+) --> EUR 13.00(per day), EUR 45.00(per month)
Child seat (0-10 kg,9-18 kg/group 0/1) --> EUR 13.00(per day), EUR 45.00(per month)
Booster seat (15-36 kg/group 2/3) --> EUR 13.00(per day), EUR 45.00(per month)
Navigation System (guaranteed) --> EUR 13.99(per day), EUR 207.00(per month)
Snow chains --> EUR 21.26(per day), EUR 48.30(per month)
Ski racks --> EUR 21.26(per day), EUR 48.30(per month)
Tires suitable for Winter --> EUR 25.30(per day), EUR 126.49(per week), EUR 177.10(per month)
Reflective Vest and Warning Triangle: Usually all rental cars are equipped with reflective vest and warning triangles.
Accessories are bookable without guarantee and subject to availability.
Winter tires can only be booked in certain stations and for certain car categories.
An Additional Driver Surcharge of EUR 10.00 per day, max. EUR 40.00 per month applies.
All vehicles are supplied with a full tank of fuel and should be refilled prior to return to FLIZZR, otherwise our current refuelling charges in addition to a refuelling fee of EUR
10.00 will apply.
20%. All prices are including VAT (where VAT applies).
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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