Each of our cars has an unlimited general liability insurance.
The rental prices are calculated by time (per period or part thereof) and – in some cases of special rates or special vehicle types – additionally by kilometers driven.
In general, the rental fee includes: expenditures for oil consumption, maintenance, wear-and-tear repairs and a vehicle general liability insurance. All fuel costs are at the expenses of the renter. Please note our on-site-refueling service, whose terms and conditions are to be viewed in our local Buchbinder branches.
AdBlue-additives and all tolls required by the laws of the country you are currently dwelling in are not included in the rental fee and are therefore at the expenses of the renter.
If a processing of subsequently incoming tickets or traffic violations is required, we will charge you for these plus an administration fee.
Method of payment
All established, internationally authorized Credit cards are being accepted. The vehicle classes „Economy“ and „Compact“ can be rented with an cash card, a credit card is essential for all other vehicle classes.
When these documents are provided, a smooth contracting process is guaranteed for your rental.
In case of an accident replacement rental, we gladly inform you about our special conditions.
Delivery / pick-up
We gladly offer a delivery and/or pick-up service during our branch office hours. If delivery is to be effected within city limits, we charge an administration fee of € 20,-. If delivery is to be effected within longer distances, we will charge you as previously agreed on (not valid for cash-payment).
The usage of the car is only permitted to the signatory person mentioned on the rental contract.
If the car is to be used by several persons, we will charge an administration fee of 5,00 € per day and contract. This fee does not apply for family members of the renter and authorized drivers in corporate duty.
The minimum age required to drive a car of our Buchbinder-Fleet, is 21 years, for medium-class cars the age of 24 years is required. Exceptions are only made for special offers, like the „Young Driver Special“ . Excluded from these restrictions are only drivers of corporate cars under corporate duty.
Every driver of our Buchbinder rental cars has to meet the guidelines and requirements concerning the driver's age, minimum ownership period of a driver's license and allowed vehicle classes.
Also the driver's license presented has to be valid in Germany.
The minimum age required to drive a car of our Buchbinder-Fleet, is 21 years. Please not that there are cars, that require a higher age. If this is the case, it will be stated clearly in the offers on our website.
Considering this, we always ask for your birth date for every quote request and booking and therefore only offer the cars to you, that are according to the met requirements of our General Rental Terms and Conditions.
During our office hour of our Buchbinder Rent-a-Car branches our Employees gladly accept the car personally when returning it. If the return is intended to be effected outside of our office hours, we kindly ask you to contact the rental station in charge on how to handle the return of your rental car.
Basically, you can return your rental car at any branch of Buchbinder Rent-a-Car, but this depends on the chosen rate. If you return the car at any other rental station, than the one agreed on, we will charge you an additional fee of 50,00 €.
Entrance restrictions for non-EU-countries
If you are planning a trip to foreign countries, please consider, that there are countries where the entry is prohibited and/or might need a previous written approval of Buchbinder, which can be granted/issued by the local branch director.
Trips to Switzerland, Liechtenstein, Spain (excluding the African exclaves Tangier and Melilla), Andorra, Gibraltar, Portugal, France, United Kingdom, Ireland, the Netherlands, Luxembourg, Belgium, Norway, Finland, Sweden, Italy, San Marino, Austria, the Vatican State and Denmark are excepted from this prohibition.
Legal requirements for trucks and vans
When renting a truck, please ensure that you have proper transportation and accompanying documents as well as the personal inspection book in your possession. Please also ensure the proper function of the tachograph. In the case of a broken mileage counter, please immediately inform the rental station without delay.
If the board computer issues any technical warnings, please check immediately if the car can be driven without risk. In case of doubt, please stop the vehicle and make sure not to cause any further damage or even increase it.
Please inform the rental station immediately, if this is the case, no matter if it's for technical reasons or due to statutory provisions. For trucks with a maximum permissible total weight of 7.5t to 11.99t, the Rental company shall not pay any motor vehicle tax increased to account for any trailer surcharge. To the extent that the rented truck is operated with a trailer, the renter must make sure that the motor vehicle tax for the trailer (trailer surcharge) is paid both on time and fully.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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