In the event of cancellation, the initial deposit secured remains non-refundable.
Supplier only accepts credit cards outlined in the terms. DEBIT CARDS are not an accepted form of payment and/or security.
All fees and charges set forth herein are to be paid in the local currency of the renting location.
2. AGE REQUIREMENTS AND FEES
a. Minimum Age – Renters and additional authorized drivers must be twenty-one (21) years of age or older, except where provincial or state law provides otherwise. In the states of New York and Michigan, Renters and additional authorized drivers must be a minimum of eighteen (18) years old. In the province of Newfoundland, the minimum age for all rentals is twenty-five (25) years old.
b. Young Driver Fees – Unless included in the Rate Product, an additional young driver fee may apply for each Renter and additional authorized driver as follows:
Age Originating Rental Location Additional Fee
21-24 years old All Provinces and States Except New York and Michigan $25/day
18-20 years old New York State $80/day
21-24 years old New York State $23/day
18-20 years old Michigan $28/day
21-24 years old Michigan $14/day
In Manhattan, Renters and additional authorized drivers who are between eighteen and twenty-four (18-24) years old are restricted to the rental of economy through full-size vehicles only. All fees are subject to change in Provider’s sole discretion.
3. ADDITIONAL DRIVERS
Unless included in the Rate Product and unless applicable law requires otherwise, rental vehicles may not be driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid drivers license and meet minimum age requirements. An additional fee per day per additional authorized driver will be charged, except where state law provides otherwise. The additional authorized fee is from $9.99 per day and is subject to change at any time by Provider.
4. IDENTIFICIATION REQUIRED FOR RENTAL FOR ALL DRIVERS
A full valid Driver’s License from the Renter’s country of origin and passport in Renter’s name is required for each rental. Renters must provide a valid credit card unless the Renter meets the cash qualifications set forth herein. If the driver's license is in a language other than English, an International Driver’s Permit is required in conjunction with the Renter’s country of residence driver's license.
5. METHODS OF PAYMENT
Credit Cards – Provider accepts Visa, MasterCard, American Express, Diners Club International, and Discover credit cards.
Debit Cards – Provider accepts Debit cards at Corporate Airport locations in the United States.
Cash Rentals –
For Vouchered/E-Vouchered Rentals, Renter must make a cash deposit with Provider in the amount of $25/day or $100/week in addition to the estimated charges not covered by the Voucher/ E-Voucher.
For Non-Vouchered Rentals, Renter must make a cash deposit with Provider in the amount of $50/day or $200/week in addition to the estimated charges for the rental.
In lieu of a cash deposit, Renter may present a valid debit or credit card and pay cash upon return.
A valid passport and round trip airline ticket is required for cash and debit card rentals.
Cash qualifications may vary by location and are subject to change. Certain licensee operated locations in Canada do not offer cash rentals, but rather require a valid credit card upon rental. .
6. SEATBELTS and INFANT/CHILD SEAT
State or provincial law may require the use of seatbelts and infant/child seats and this law may vary between states and provinces. Renters may use their own infant/child seats. An additional fee of up to $6.99 per day, per infant/child seat will be charged for infant/child seats rented from Provider. Infant/child seats should be requested at time of reservation. To avoid serious injury or even death, most vehicle manufacturers recommend infant/child seats only be used in the back seat of the vehicle and older children should ride properly buckled in the back seat. In the event the infant/child seat is damaged or not returned at the end of the rental, a fee will be assessed to the Renter. Renters are responsible for installing infant/child seats and may use their own infant/child seats.
7. GPS (GLOBAL POSITIONING SYSTEM)
Unless included in the Rate Product, GPS navigational systems are available at an additional cost of and are subject to availability. The GPS daily rental fee is $11.99 and weekly rental fee is $69.65 with a maximum GPS rental fee of $179.99. The GPS rental fee is subject to change at any time by the Provider.
8. SKI RACKS, SNOW CHAINS, WINTER TIRES
Ski racks must be requested at the time of reservation and are subject to availability. The Renter will be charged an additional fee of $7.50 per day for a ski rack rental unless otherwise included in the Rate Product. Snow chains are not permitted on Provider vehicles. All season tires are provided on vehicles. Winter tires are provided at an additional charge in Quebec unless included in the Rate Product.
9. ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)
RP or RSP is available in all Corporate owned locations in Canada and the United States for an additional charge. RP or RSP is void and of no effect if, at the time of the incident necessitating roadside assistance, the Renter (or an additional authorized driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses and Violations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside assistance.
RSP includes the following:
- Key replacement: replacement keys or a locksmith will be sent. Coverage for lost keys for rentals originating in California, Kansas, New York or Nevada is not provided under RSP or RP. In some locations, coverage for lost keys will not be covered under RSP or RP, but in those locations if the Rate Product includes CDW/LDW or is otherwise elected, the charge for each set of lost keys will be $8. Please check with your rental branch for details.
- Flat Tire: if the vehicle’s spare tire is installed and serviceable, it will be installed to replace a flat tire. If no inflated spare tire is available, the vehicle will be towed in accordance with the towing provision.
- Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if unrelated to an accident).
- Jump start: A battery boost will be provided in an attempt to start the vehicle.
- Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.
- Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach the nearest open service station. (Up to three gallons or equivalent liters).
The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.
Fuel is not included in the Rate Product in the following Manhattan locations (codes): E 12th (NYCC75/NYCC05), E 31st (NYCC76/NYCC06), E 50th (NYCC77/NYCC07), E 80th (NYCC73/NYCC03), W 40th (NYCC71/NYCC01), W 77th (NYCC78/NYCC08).
11. COLLISION DAMAGE WAIVER (CDW) / LOSS DAMAGE WAIVER (LDW)
CDW and LDW are available in Canada and the United States. CDW & LDW contractually waives or limits the Renter’s and additional authorized driver(s) responsibility for loss of or damage to the rental vehicle including administrative fees and loss of use. For rentals originating in the United States, the Renter has no retained responsibility.
For rentals originating in Canada, the Renter is responsible for the first $300 of damage to the vehicle, except for National brand rentals originating in Jasper, in which the Renter is responsible for the first $1,000 of damage to the vehicle and for rentals originating in Newfoundland, in which the Renter is responsible for the first $1,500 of damage to the vehicle. CDW and LDW are subject to the terms and conditions and subject to the limitations set forth in the Rental Agreement entered into between the Provider and Renter.
12. LIABILITY PROTECTION - EXTENDED PROTECTION (EP) / SUPPLEMENTAL LIABLITY INSURANCE (SLI)
In the United States only, certain Rate Products include EP or SLI. If EP or SLI is not included in the Rate Product, EP or SLI can be purchased at the renting location in the United States by all continental European, Middle Eastern, African, Australian and New Zealand Renters.
At Corporate locations in the United States, EP & SLI provide the Renter and additional authorized drivers with a combined single limit of $1,000,000 for third party claims that may be made by others against the Renter and additional authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the Vehicle and subject to the limitations set forth in the applicable Rental Agreement entered into between the applicable Provider and Renter and in the insurance policy which provides coverage. Also included in EP and SLI for rentals in the United States is Uninsured Motorist/Underinsured Motorist (UM/UIM) protection with a combined single limit of $100,000 (For Rentals commencing in New York, $100,000 per person/$300,000 per accident, for rentals commencing in Hawaii, UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limits, whichever is greater. UM/UIM provides benefits to the Renter, any authorized drivers and any family member related by blood, marriage, or adoption, who, while physically occupying the rental vehicle when it is being driven by the Renter or an additional authorized driver, suffers bodily injury or death caused by negligent uninsured motorist, negligent underinsured motorists or a negligent hit-and-run driver. Except for UM/UIM and unless required by law, EP & SLI excludes any protection afforded under: first party benefits; personal injury protection, medical payments and no-fault. Insurers and policy terms are subject to change without prior notice.
At licensee locations in the United States, SLI provides primary protection for liability claims against the Renter and authorized drivers for injury/death or property damage up to $1,000,000 USD. SLI is subject to the terms and conditions of the Rental Agreement between the Renter and the applicable Provider.
13. CAREFREE PERSONAL PROTECTION (CPP / PERSPRO)
If included in the Rate Product, CPP/PERSPRO provides emergency medical care and transportation for the Renter in case of an accident during the rental period and for the authorized driver(s) and passengers in case of an accident in the rental vehicle. CPP/PERSPRO includes payment (subject to policy terms and coverage limits) if the Renter or authorized driver(s) is unable to work as a result of an accident while in the rental vehicle. CPP/PERSPRO provides certain benefits for possessions in the rental vehicle in cases involving loss. CPP / PERSPRO provides the Renter with 24-hour access to a wide range of professional, multilingual travel services via a toll-free telephone number, including help with replacing lost or stolen travel documents, filing claims, accessing emergency cash, and communicating messages. CPP / PERSPRO may not be available in some locations.
14. TAXES AND FEES
Unless otherwise stated in the Rate Product, taxes, surcharges (including without limitation vehicle licensing and similar fees and concession fees, consolidated facility charges and airport access fees), Intercity Fees, toll pass, refueling, one-way, Young Driver, and additional authorized driver fees and any fees or charges for optional products or services are not included in the rates paid by Renter to Customer. Such amounts are the responsibility of Renter and shall be charged to Renter and paid by Renter upon return of the Vehicle.
Legislation, regulation or the cost of fuel may affect Provider’s pricing or procedures. On all inclusive products only, Provider reserves the right, without notice to (i) charge Renter at the time of rental or thereafter, for the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to entering into the Agreement with Customer or (ii) increase Customer’s Rate by an amount equivalent to the additional or increased tax, surcharge or fuel cost subsequent to entering into the Tour Agreement.
15. DRIVING TERRITORY
Vehicles rented in the United States can be driven in any state in the United States (including the District of Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska must be returned to Alaska. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Canadian residents renting vehicles in the United States may not drive vehicles into Canada. Vehicles rented in Canada can be driven into the United States, but must be returned to Canada unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in the United States whereby a transborder fee may apply. Rentals originating at all licensee operated locations in British Columbia may only be driven in the provinces of British Columbia and Alberta and the state of Washington.
16. ONE WAY FEES AND INTERCITY FEES
All one way rentals must be booked in advance, are subject to availability and are restricted to return at a location under the same brand as the location from which the vehicle was rented. Intercity Fees may apply and are payable to Provider by Renter at the time of rental. Intercity Fees for rentals originating and terminating in different rental locations, as determined by Provider in its sole discretion, may be changed from time to time. Refer to the Tour Agreement, Schedule C1 for Intercity Fees. Mileage/kilometrage between locations is determined by Provider in its reasonable discretion. In the event a one way rental is not booked in advance and the Renter subsequently drops a vehicle at a different location than the location rented from, Renter will be subject to a one-way fee, which may be different than Intercity Fees as provided for in Schedule C1.
|INTERCITY FEES – US rentals|
|0 – 200||$99|
|201 – 500||$150|
|501 – 1,000||$300|
All Intercity fees are waived within the state of Florida, within the state of California and within Manhattan and Newark (airport only)
One way fees from San Francisco
Please note we will be changing our intercity fees for journeys originating from San Francisco for the pickup period 1st July to 31st August 2015.
Alamo – ALL CAR GROUPS (Excluding STAR which will remain at $350)
San Francisco (All Locations) to Los Angeles (All Locations) - $150
San Francisco (All Locations) to San Diego (All Locations) - $300
San Francisco (All Locations) to Las Vegas - $300
*STAR - Mustang Convertible Or Similar
200 Convertible Or Similar
Rates include unlimited mileage/kilometrage in all locations except rentals commencing in Campbell River (airport and city) Deer Lake, Gander, Gaspe, Jasper, Matane, Mont Joli, Rimouski, Riviere du Loup, Sept Iles (airport and city), St John’s, Wabush (airport and city), Regina (airport and city) which locations will include 200 free Kilometers per day/1400 free kilometers per week. A surcharge will apply for each additional kilometer.
18. TOLL PASS
Toll Pass Automatic- Renter may be charged a Tollpass Convenience Charge (TCC) (where available) of $2.00 per day during the Rental Period for each day the rental vehicle is operated on a TCC Covered Road and the vehicle operator does not pay an applicable toll. Total TCC will not to exceed $6.00 per Rental Period. In addition to the TCC, Provider or a third party may separately charge Renter’s credit or debit card for the posted cost of all tolls that are not paid by the vehicle operator and are incurred during the Rental Period. Operation of Vehicle on a roadway or bridge not covered by Toll Pass Automatic, where applicable tolls are not paid by the vehicle operator, may subject the Renter to fines and penalties. Provider may transfer Renter’s name, address, credit card information and all other data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters can elect to use their own transponder on TCC Covered Roads. Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in Chicago. The TPW charge is $6.99 per rental day. The TPW charges include all tolls generated on all toll roads. Toll Pass Device- Renter may rent a toll pass device at the time of rental at airport locations in the northeast United States. The charge for the toll pass device is $2.50 per rental day with a maximum of $10 per Rental Period. In addition to the toll pass device rental charge, Provider or a third party shall separately charge Renter’s credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during the Rental Period.
19. GRACE PERIOD
When Renter rents a vehicle and returns the vehicle within 29 minutes of the time it was rented on a subsequent day (as noted on the applicable Rental Agreement), Renter will not incur an additional charge. In the event, the Vehicle is returned 30 minutes or more after the time noted on the Rental Agreement on a subsequent day, an hourly charge will be applied at the rate set forth on the applicable Rental Agreement for each full or partial hour in excess of a rental day, including the first hour over the 24-hour billing cycle. If a Vehicle is returned during non-business hours or to any place other than the originating rental location listed on the Rental Agreement unless otherwise pre-arranged by Provider and Renter, additional charges shall apply. All rental charges incurred through the time a Provider employee checks in the vehicle are Renter’s responsibility.
If a Renter with a prepaid rental returns the Vehicle prior to the end of the reserved period, no credit will be given for the unused portion of the Voucher or E-Voucher.
21. RENTAL EXTENSION
Rental extensions must be authorized by Provider. Rates for any period of time beyond the days reserved by Customer for Renter and confirmed by Provider shall be set at Provider’s sole discretion. Rates associated with any extension of the rental period shall be the responsibility of the Renter. The rental period does not terminate until Renter returns the vehicle to a Provider location and such vehicle is checked in by Provider.
22. RENTAL AGREEMENTS AND ADDENDUMS
At the time of rental, Renter will be provided with a Rental Agreement. For vans with a seating capacity of 10 or more (including the driver), Renter will also be provided with a “Rental Agreement Addendum.” Renter must ensure the Rental Agreement and Rental Agreement Addendum are kept in the vehicle at all times during the rental.
23. IFAR, SFAR & FFAR VEHICLE CLASSES
IFAR, SFAR & FFAR cars are respectively Intermediate, Standard, or Fullsize SUV (Sports Utility Vehicle) Vehicles. Vehicles in each of these car classes may be all wheel drive, 4 wheel drive, front wheel drive or 2 wheel drive.
24. MOBILITY ASSISTANCE
Renters requiring mobility devices must contact 1-866-836-4092 or firstname.lastname@example.org in advance to arrange for such rentals.
25. CITATIONS, TOLLS, FINES
All fines, costs and attorneys’ fees for legal violations, parking, tolls, towing and storage related to the rental vehicle or incurred by Provider during Renter’s rental are the responsibility of Renter and will be charged accordingly.
Provider may impose additional restrictions, qualifications and/or conditions on Renter for the rental of vehicles. Rental Policies and prices are subject to change by Provider without notice and may vary by location.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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